acknowledged incoming customer within 20 secs

greeted me properly

asked what product to load

asked if 'full tank' or how much fuel to load

asked mode of payment

offered on-going service station promo (if applicable)

explained basic mechanics of the promo (if applicable)

mentioned/pointed the safety reminder sign

confirmed product to be refueled or showed product ID

confirmed amount to be refueled

pointed that the pump was set to zero-zero before dispensing

offered value-added service: windshield cleaning

offered value-added service: tire pressure

showed/mentioned total amount of product dispensed

accepted payment and mentioned amount given (if cash payment)

accepted payment and mentioned card type accepted (if card payment)

accepted and mentioned contactless payment option (if PayMaya/GCash)

asked if I have Petron Value Card (loyalty card)

offered me Petron Value Card (loyalty card)

automatically gave back receipt, correct change, and/or loyalty card

returned correct change, credit card, and/or loyalty card

thanked me before leaving the service station premises

looked clean and proper

is wearing station polo shirt

is wearing cap

is wearing station pants

is wearing clean uniform

is wearing safety shoes

is wearing a nameplate

is wearing a face mask

is wearing face shield

is not wearing any metallic items / accessories

stands up properly and looks attentive/alert

Clean

Visible

Lights are functioning well

Clean, free of oil stains, and in good condition

Free of obstacles (e.g. unauthorized vendors, commuters, etc.)

Curbs / apron is clean and in good condition

Yard lights are in good condition

Clean walls, doors, and windows

Painted and in good repair

Lights are complete and functioning well

Lube & wash bay is clean and orderly

Clean and in good condition

Free from unauthorized posters & stickers

Lights are functioning well

Display meter works properly

Signs & decals in good condition

Product IDs are complete and mounted properly

Cashier's Booth is clean

Only company stickers were posted

Available trash bin with cover at pump island

Available fire extinguisher and posted safety signs

Only company products are available and displayed

Available, clean and odorless

In good condition (bowls, urinals, exhaust, sink, faucet, etc.)

Supplies (tissue, soap)

Lights are complete and functioning well

Clean trash can is available

Clean and working air facility

Clean and working water station